TURKISH AIRLINES

WORLD CLASS
PROFILE

SAFETY-WELL BEING

SUSTAINABILITY

WORLD CLASS AUDITORS INSPIRED MOMENTS

“The crew was present, observant, and assertive when addressing non-compliance, yet appeared caring and warm when enforcing safety-related practices.”

“The crew was present, observant, and assertive when addressing non-compliance, yet appeared caring and warm when enforcing safety-related practices.”

“The energy generated by the crew’s presence made me feel welcomed, relaxed, and appreciated.”

“The energy generated by the crew’s presence made me feel welcomed, relaxed, and appreciated.”

“I got to experience Turkish personality on board embraced and skilfully showcased in the brand design, crew behaviors, cuisine, and selection of ingredients. Cabin crew confidence and presence brought back the joy of traveling for me.”

“I got to experience Turkish personality on board embraced and skilfully showcased in the brand design, crew behaviors, cuisine, and selection of ingredients. Cabin crew confidence and presence brought back the joy of traveling for me.”

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BRAND STORY

The story of Turkish Airlines began on May 20, 1933. Fesa Evrensev, one of Türkiye ’s first aviators, was the General Manager. There were five aircraft in the fleet and fewer than thirty employees. 

As “State Airlines,” the airline’s first overseas flight, from Istanbul to Athens, was conducted in 1947. The airline became “Turkish Airlines” in 1955 and joined the International Air Transport Association (IATA). In 1958, adding five Viscount 794 aircraft to the fleet, a new era began in the history of Turkish Airlines with the switch to jet-powered aircraft. 

In 1959, Mesut Manioğlu designed the sleek Turkish Airlines logo, inspired by the graceful flight of wild geese. In 1961, an important first for the Company took place: pilot captains Zihni Barın and Nurettin Gürün brought two F-27 aircraft from the United States to Istanbul in a 30-hour flight. 

Achieving success each day, Turkish Airlines scaled a new height in its fiftieth year, with 2.5 million passengers reached in 1983. Flying to Europe, the Middle East, the Far East and Americas, the Company was now a world-famous brand with more than five thousand employees. 

Always progressing towards more ambitious goals, Turkish Airlines eased the ticket purchase process for passengers with the website created in 1998, and e-ticket and online check-in applications launched in 2003. With the renewed corporate website in 2017, the Company started to serve passengers in their native languages, offering language options such as English, German, Japanese, French, Italian, Spanish, Portuguese, Korean, Chinese, and Russian. 

Turkish Airlines, which continues its journey with the slogan “The airline that flies to the most countries in the world,” not only brings people, countries and continents closer together, but also continues to inspire new experiences.

What makes us world class

Safety & Well-Being

The World Class Audit Report ranked Turkish Airlines as the best in its class for “health safety” standards. To ensure that passengers feel secure, Turkish Airlines offers safety and comfort amenities to passengers throughout the flight process, including protective panels at check-in and information counters, hand sanitizers, information screens, in-flight hygiene kits, amenities kits and an onboard hygiene specialist.

Turkish Airlines passengers can easily complete check-in transactions with their mobile phones by using a QR code at kiosks in the airport. The aircraft boarding procedures start from the back rows and are directed by the cabin crew. During the flight, washbasin and cabin cleaning are performed regularly. Passengers are provided with information cards on disinfection procedures in the aircraft and catering is performed under hygienic conditions, with packaged meals and utensils.  

Passengers are offered a truly enjoyable travel experience with the PressReader application, which makes it easy to access thousands of magazines and newspapers digitally during the flight, and the Fly Good Feel Good content, which provides advice on topics such as nutrition, exercise, sleep and hygiene. Near the end of the flight, the cabin crew announces every stage of the distance, safety and landing procedures.

For more information, please visit the Turkish Airlines Safe Travel Standards page.

What makes us world class

Safety & Well-Being

The World Class Audit Report ranked Turkish Airlines as the best in its class for “health safety” standards. To ensure that passengers feel secure, Turkish Airlines offers safety and comfort amenities to passengers throughout the flight process, including protective panels at check-in and information counters, hand sanitizers, information screens, in-flight hygiene kits, amenities kits and an onboard hygiene specialist.

Turkish Airlines passengers can easily complete check-in transactions with their mobile phones by using a QR code at kiosks in the airport. The aircraft boarding procedures start from the back rows and are directed by the cabin crew. During the flight, washbasin and cabin cleaning are performed regularly. Passengers are provided with information cards on disinfection procedures in the aircraft and catering is performed under hygienic conditions, with packaged meals and utensils.  

Passengers are offered a truly enjoyable travel experience with the PressReader application, which makes it easy to access thousands of magazines and newspapers digitally during the flight, and the Fly Good Feel Good content, which provides advice on topics such as nutrition, exercise, sleep and hygiene. Near the end of the flight, the cabin crew announces every stage of the distance, safety and landing procedures.

For more information, please visit the Turkish Airlines Safe Travel Standards page.

What makes us world class

Sustainability

Turkish Airlines demonstrates its sensitivity to sustainability before, during and after the flight. The digital PressReader application, which contains thousands of magazines and newspapers together, is among these initiatives. Other measures include supporting local producers in the selection of food and products, using environmentally friendly packaging, washing and repackaging biodegradable blankets, and disinfecting and reusing the headphones. In addition, the cabin crew performs sorting operations following each flight.

Turkish Airlines also pays attention to working with environment-friendly brands in collaborations and successfully instills this awareness in its corporate culture through environmental trainings provided to employees.

What makes us world class

Sustainability

Turkish Airlines demonstrates its sensitivity to sustainability before, during and after the flight. The digital PressReader application, which contains thousands of magazines and newspapers together, is among these initiatives. Other measures include supporting local producers in the selection of food and products, using environmentally friendly packaging, washing and repackaging biodegradable blankets, and disinfecting and reusing the headphones. In addition, the cabin crew performs sorting operations following each flight.

Turkish Airlines also pays attention to working with environment-friendly brands in collaborations and successfully instills this awareness in its corporate culture through environmental trainings provided to employees.

What makes us world class

Service-Guest Experience

Reflecting the world-renowned Turkish hospitality across all its operations, Turkish Airlines welcomes passengers from all over the world with its young aircraft fleet, robust network and advantageous geographical position.  Consistently offering an elevated level of comfort, Turkish Airlines strives to ensure that passengers thoroughly enjoy each flight. In addition to the on-demand catering and luxury essentials kits offered in the Business Class cabins during night flights, Molton Brown is transforming Turkish Airlines flights into an even better experience with upscale amenities such as liquid soap and hand cream. Passengers flying in the Business Class cabin enjoy privileges in the sky that include award-winning tastes, inflight entertainment systems and comfortable seats.

What makes us world class

Service-Guest Experience

Reflecting the world-renowned Turkish hospitality across all its operations, Turkish Airlines welcomes passengers from all over the world with its young aircraft fleet, robust network and advantageous geographical position.  Consistently offering an elevated level of comfort, Turkish Airlines strives to ensure that passengers thoroughly enjoy each flight. In addition to the on-demand catering and luxury essentials kits offered in the Business Class cabins during night flights, Molton Brown is transforming Turkish Airlines flights into an even better experience with upscale amenities such as liquid soap and hand cream. Passengers flying in the Business Class cabin enjoy privileges in the sky that include award-winning tastes, inflight entertainment systems and comfortable seats.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

CEO’S STATEMENT OF INTENT

AHMET BOLAT

Chairman of the Board of Directors and the Executive Committee

As Turkish Airlines, we are proud to be the first airline company obtaining the “World Class Award”, which is more prestigious than being awarded 5 stars. This precious award shows our high standards in health safety, service quality and sustainability. As the airline with the largest international flight network in the world; we will continue to offer our guests the best possible travel experience without compromising flight safety.

CEO’s Statement OF INTENT

AHMET BOLAT

Chairman of the Board of Directors and the Executive Committee

As Turkish Airlines, we are proud to be the first airline company obtaining the “World Class Award”, which is more prestigious than being awarded 5 stars. This precious award shows our high standards in health safety, service quality and sustainability. As the airline with the largest international flight network in the world; we will continue to offer our guests the best possible travel experience without compromising flight safety.

OUR PEOPLE

OUR PEOPLE

As a crew member of Turkish Airlines that fly to more countries than any other airline, we touch the hearts of our passengers from every country and culture in the World. Our primary goal is hosting our guests with world famous Turkish hospitality and having them experience a flawless and delightful journey with utmost safety. The travel experience we offer is most well-known for its world-class service, award-winning cuisine and heartfelt service approach with Turkish hospitality. We work very hard to make sure that’s always true. We offer a friendly and smiling experience to all our guests, making them feel at home and special on every flight.